Module

After-sales, service calls & Helpdesk

Optimize your service calls: reduce delays between quotes, validation and invoicing for an efficient after-sales service.

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Speed up your after-sales service, from estimate to invoice.

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Assign the right technician to the right slot based on workload, location and expertise; scheduling stays clear and responsive.

The report guides the service call: steps, photos, time and parts used. The signature generates a clean PDF that serves as proof.

Frequencies, renewals and covered equipment frame recurrence and protect margin.

Reserve / issue parts from connected stock to limit returns and follow-up visits.

The customer signs on site and receives the report; the invoice can go out without delay.

Bill at closing, at a flat rate, or per contract, with no re-entry.

Requests, reports and follow-ups centralized for more transparency and responsiveness.

Track first-time-fix rate, service time and margin, and give the customer clear proof after every visit.

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The benefits of So’bloo

Fewer oversights, more first-visit fixes

Shared information, reserved parts, mobile checklist.

Faster customer support

From signature to PDF to invoice, without a break in the chain.

A clear customer experience

Signed reports, history accessible via the portal.

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What for?

So’Bloo brings a clear framework to everyday sales operations: the same data for everyone, continuous processes, faster collection.

Who for?

Ideal for small and medium businesses in wholesale, retail and services who want to unify quotes, collection and customer tracking, manage subscriptions, payment schedules, or international multi-currency sales with eco-taxes. Also relevant for organizations looking to shorten the order-to-invoice cycle and strengthen collections.

Use case

A B2B distributor prepares a quote including a product + service package. On validation, So’bloo creates the reservation, aligns the pricing category, generates the invoice and sends the online payment link. In the event of a partial return, a multi-invoice credit note is issued and applied across several open invoices on the account, with no manual calculation.